Does your order show delivered, but not at your front door?
We recommend checking all surrounding areas, including your mailbox along with neighbors or other members of your household. In some cases, the carrier may have marked your packaged as delivered when it will actually be delivered the later in the evening or sometimes the following day. If your parcel has not been located within two business days, please contact us via firstname.lastname@example.org and we can help look into next steps for you.
I tracked my package but it hasn't moved, whats next?
- If your tracking number has been created but there has not been any movement / origin location listed, please contact our Customer Experience Team at email@example.com.
- If your tracking number appears to be stuck in transit | Carriers are still experiencing delays due to high volumes and overall shipping challenges. Sometimes delays are due to high shipping volumes or to weather. For the most up-to-date delivery estimate, check the tracking number found on your shipping confirmation email.
- If there is still no movement for 1 week or more, please reach out to our team at firstname.lastname@example.org so we can take a look. Keep in mind, we are unable to take action on lost packages until 2 weeks past shipment from Give'r HQ.