If you have not received your order or it appears to be lost during transit, this guide will help you understand common causes and the steps you can take to resolve the issue.
Common Causes of Lost or Undelivered Orders
Some of the causes below result in your order being returned to Give'r. If your tracking information states "Return to Sender processed", contact customer support for further assistance.
- Courier marked as delivered before dropping the item off (happens during holiday season). Please allow 24 hours from delivery date before contacting support.
- Incorrect or incomplete shipping address. Return to sender typically processed.
- Multiple delivery attempts failed because nobody was available to receive the package. Return to sender typically processed.
- Package misplaced or lost in transit due to unforeseen circumstances.
What Should I Do If I Haven't Received My Order?
Follow these steps to help locate your lost order or receive a resolution:
- Verify your shipping address in your order confirmation email or account to ensure it is accurate and complete.
- Check the tracking information provided, if available, to see the current status of your shipment.
- Contact the delivery carrier to inquire about attempted deliveries or locate the package.
- If the delivery carrier cannot locate your package, contact our customer support team with your order details so we can assist you.
- Be prepared to provide your order number, shipping address, and any tracking details when contacting support.
Tips to Prevent Delivery Issues
- Double-check your shipping address during checkout to ensure it follows standard formatting and includes all required details.
- Provide a phone number or email so the delivery carrier can contact you if there are any issues.
- Consider leaving delivery instructions or authorizing a safe place to leave your package if you may not be available.
- Track your shipment regularly and proactively respond to any delivery attempts or notifications.
Contacting Support
If after following the above steps you still cannot locate your order, please contact our support team for further assistance. Provide all relevant order and tracking information to expedite the investigation.