We get that finding the right size can be tricky. If you’re not happy with your Give’r gear, don’t worry—we’ve got you covered.

The Process: Follow the steps below to initiate your return. Be sure to have the order number and email address connected to the order. If you do not have this information, give us a holler and we will assist!

Before returning: If your glove or mitten feels a bit snug (small/tight), we suggest checking out Glove Care and giving the Oven Method a try - it might be all they need to fit just right. This will not affect your return eligibility.

Step 1 - Visit our Returns Portal to request a return.
Step 2 - Print the return label and drop it off at your nearest UPS location.

You’ll get email updates throughout the process. Once we receive your return, we’ll take care of it within 7 business days. Just a heads-up, it might take a bit longer during busy times like holidays.

Please Note

• Give'r accepts returns for only unused items purchased directly from give-r.com within 30 days of the order delivery date, (USA orders only). If your order exceeds this window, email sales@give-r.com.
• Refunds & Store Credit: The return label fee will be deducted from your selected refund method.
• A $20 customization fee will be deducted from the selected refund method for every pair of personalized gloves or mittens that are returned.
• We cannot accept returns for purchases made to international addresses.
• Canadian addresses can receive a store credit only. Email sales@give-r.com for more information.
• Final Sale products are not eligible for return. No refunds, exchanges, or store credit will be offered.
• Any unregistered items in your return will not be processed.

Gloves and Mittens
If you want to exchange your gloves or mittens for a different size or style, you will need to select the Store Credit option when you register your return online. Once your item is in transit, you’ll get an email with your store credit code right away. Just a heads-up: Online Store Credit can only be used on our site.

If the items feel a bit tight, we suggest checking out Glove Care and giving the Oven Method a try before considering a return. This will not affect your return eligibility.

Product Conditions
Make sure the items are in as-new condition with all tags; we can’t accept items with odors or visible wear. Give'r reserves the right to determine if the product(s) meet this criteria.

Product Faults
We’re committed to quality, but sometimes manufacturing issues happen. If you get a product with a fault, give us a holler. We’re sure you’ll enjoy your Give’r gear, but remember, damage from misuse or heavy use isn’t considered a fault (see our Limited Guarantee).

Gifted Items
For gifted items, you can get a refund as store credit or back to the original payment method. You can also exchange your item(s) if you prefer. If you don’t have the order number or the email address of the person who bought the gift, give us a holler, and we’ll help you out.

International Orders
We’re unable to accept returns for purchases shipped to international addresses. If you choose to return an item, all return shipping costs, as well as any risk of loss or damage during transit, would be the customer’s responsibility. Email sales@give-r.com for shipping information.
Canadian addresses can receive a store credit only.  Email sales@give-r.com for more information.

Store Credit
If you want to quickly swap your product for something else without waiting for a refund, online store credit is the way to go. Choose the Store Credit option when you register your return online. Once your item is in transit, you’ll get an email with your store credit code right away. Just a heads-up: Online Store Credit can only be used on our site (www.give-r.com).

• The return label fee will be deducted from your store credit amount.
• If you need a new size for a branded glove or mitten, please select Store Credit to ensure your initials get put onto your new order.

Exchanges
If you want to swap your item for a different size or product, we need verification that the item is in transit before processing your new order. You will receive confirmation emails with all necessary information & updates.

Note:

• Non-personalized (branded) gloves & mittens are eligible for a traditional exchange.
• If you have added your initials to your item, you will need to select store credit for a different size.
• Give’r covers the return shipping for your item(s). Once we receive them, you'll receive a separate email with an invoice to cover the shipping cost of the new item(s) to your preferred address.
• If the invoice is not completed within 10 business days, this will result in issued store credit with return shipping fees deducted. 

Refunds
If you choose a refund, we’ll credit the amount back to the original payment method you used. Keep in mind that original shipping charges aren’t refundable, and return shipping fees plus any customization fees (if applicable) will be deducted.

Refunds can take 1-5 business days to appear in your account, depending on your payment provider. We need to receive the item in hand before initiating a refund. If you want to quickly get a different product without waiting for a refund, store credit is your best bet.