We get that finding the right size can be tricky. If you’re not happy with your Give’r gear, don’t worry—we’ve got you covered. 

The Process: Follow the steps below to initiate your return. Be sure to have the order number and email address connected to the order. If you do not have this information, reach out to us and we will assist!

Step 1 - Visit our Returns Portal to request a return.

Step 2 - Print the return label and drop it off at your nearest UPS location. 

You’ll get email updates throughout the process. Once we receive your return, we’ll take care of it within 7 business days. Just a heads-up, it might take a bit longer during busy times like holidays.

Please Note

• Give'r accepts returns for only unused items purchased directly from give-r.com within 30 days of the order delivery date, (USA orders only). If your order exceeds this window, email sales@give-r.com. HOLIDAY EXCEPTION - all gifts can be returned through January 31st, 2025.  
• A $20 customization fee will be deducted from the selected refund method for every pair of personalized gloves or mittens that are returned. 
• We cannot accept returns for purchases made to international addresses.
• Canadian addresses can receive a store credit only. Email sales@give-r.com for more information. 
• A $10 shipping fee will be deducted from any refund payment.
• All purchases from Hugh’s Secret ‘Stache and Seconds Sale are Final Sale. No refunds, exchanges, or store credit will be offered. 
• All Limited Edition purchases are eligible for return only. No exchanges.
• See our detailed article for specific product return eligibility.
• Any unregistered items in your return will not be processed.

Gloves and Mittens

If you want to exchange your gloves or mittens for a different size or style, you will need to select the Store Credit option when you register your return online. Once your item is in transit, you’ll get an email with your store credit code right away. Just a heads-up: Online Store Credit can only be used on our site.

If the items feel a bit tight, we suggest trying The Oven Method before considering a return. This will not affect your return eligibility. 

Product Conditions

Make sure the items are in as-new condition with all tags; we can’t accept items with odors or visible wear. Give'r reserves the right to determine if the product(s) meet this criteria.

Product Faults

We’re committed to quality, but sometimes manufacturing issues happen. If you get a product with a fault, reach out to us. We’re sure you’ll enjoy your Give’r gear, but remember, damage from misuse or heavy use isn’t considered a fault (see our Limited Guarantee).

Gifted Items

For gifted items, you can get a refund as store credit or back to the original payment method. You can also exchange your item(s) if you prefer. If you don’t have the order number or the email address of the person who bought the gift, reach out to us and we’ll help you out.

Store Credit

If you want to quickly swap your product for something else without waiting for a refund, online store credit is the way to go. Choose the Store Credit option when you register your return online. Once your item is in transit, you’ll get an email with your store credit code right away. Just a heads-up: Online Store Credit can only be used on our site (www.give-r.com).

Exchanges

If you want to swap your item for a different size or product, we need verification that the item is in transit before processing your new order.  Depending on what you choose during the return process, we’ll either give you store credit or send out the new item you picked. You will receive confirmation emails will all necessary information.

Refunds

If you choose a refund, we’ll credit the amount back to the original payment method you used. Keep in mind that original shipping charges aren’t refundable, and return shipping fees plus any customization fees (if applicable) will be deducted. Refunds can take 1-5 business days to appear in your account, depending on your payment provider. We need to receive the item in hand before initiating a refund. If you want to quickly get a different product without waiting for a refund, store credit is your best bet.