Let’s walk through a few common scenarios and solutions to help you successfully place your order.

Best Browsing Experience

• For the smoothest checkout, use Google Chrome on a computer.
• Try clearing your browser’s cache and cookies if you run into issues.

Using a Gift Card or Store Credit

• Enter your code at checkout in the field labeled “Discount code or gift card.”
• Be sure you’re pasting it into the correct box so it applies properly, see image below

Payment Methods

• We accept all major credit cards and PayPal.
• International customers: PayPal may occasionally glitch. If this happens, try using a credit card instead—this usually resolves the issue quickly.

International Checkout Errors

• If you see an error message, double-check that your country is selected at checkout.
• You can confirm if we ship to your country here.
• Still having trouble? Please reach out to us with a screenshot of the error so we can help.

Out-of-Stock Items

• If you can’t add an item to your cart, it’s likely sold out.
• You’re welcome to check with our retail partners to see if they have stock.
• If we plan to restock, you’ll see a “Notify Me When Available” button on the product page:
  1. Select your size or product option.
  2. Click “Notify Me When Available.”
  3. Enter your email address to be notified when it’s back.

No “Notify Me When Available” Option

• If this option doesn’t appear, it means we don’t plan to restock the item.
• The sizes currently available are the final ones left.
• We’re sorry for the inconvenience and appreciate your understanding.

We are always here to help, just give us a holler!